Direct Mail Services FAQs

3 Sep

Here at Mediascope, we recognize that working with direct mail may be confusing, especially when complying with the United States Postal Service (USPS) regulations. To help you out, we have put together a list of the questions we are most frequently asked. If you don’t see the answer to the question you have in mind, please call us a 1-800-866-0844 and we will be glad to help you.

Q: Do I need a permit in order to mail at discounted rates?

A: Mediascope has permits in Winona, MN and La Crosse, WI. Both permits may used by our clients for either First Class Presort or Standard Presort as long as the cost of postage is paid to us  prior to delivery of the mailing to USPS. Please contact us for more information on non-profit and other types of mailings.

Q: How long will it take Mediascope to prepare my mailing?

A: From the time we receive the last component necessary to complete a mailing, we generally request two to three business days to complete a project, depending on the quantity and type of work requested. We will discuss the specifics of your project with you and work together to establish a timeline to meet your needs.

Q: Once the mailing is delivered to the post office, how long will it take for my mailing to be delivered?

A: Several factors may affect the delivery time frame of your mailing, including class of mail, destination, and the United States Postal Service (USPS) designated peak periods.

Outside of overnight priority mailing, First Class Presort is one of the quickest forms of presorted mailing, generally being delivered to the address holder within five to seven business days. Standard Presort mailings typically take seven to ten business days for delivery nationwide. Although Standard Mail pieces may take longer to reach their destinations, cost savings are available by using Standard Mail.

As with any business, the United State Postal Service experiences peak mailing periods which could affect the timeframe in which mail is delivered. Peak times include the December holiday and during recognized political seasons.

Q: What is the minimum requirement for First Class Presort Mail?

A: In order to mail pieces at First Class Presort Mail discounts, you need at least 500 pieces of mail.

Q: What is the minimum requirement for Standard Mail?

A: In order to mail pieces at Standard Mail (bulk) discounts, you need at least 200 pieces or 50 pounds worth of mail.

Q: If I mail using Standard Mail rates, will my mail be handled differently at Mediascope than if I mail at First Class rates?

A: Not at all. All mail is handled the same here at Mediascope, regardless of the type of mailing. The only differences between Standard and First Class mail are the postage costs and the estimated delivery time once we deliver your project to the USPS.  We can also deliver to Bulk Mail Centers and Sectional Center Facilities to reduce postage and increase delivery times.

Q: What about the mail piece design?

A: We encourage you to include us in the design of each mail piece.  The size, paper weight, binding type, and placement of mailing panels can all impact inkjetting, tabbing, and postage rates. We can work with you to help keep those expenses as low as possible while still achieving the maximum benefit from your mailing.

Q: What is NCOA?

A: Starting in 2008, as part of a Move Update initiative by the USPS, all databases and mailing lists must have been updated with the correct deliverable addresses within 95 days of the mail date. Penalties are assigned to mailers who have not updated their databases within that time frame. Mediascope provides NCOA (National Change of Address) services to fulfill this requirement for you. While there are other ways to comply with Move Update, we recommend NCOA as a cost-effective means of fulfilling this regulation. Using NCOA also allows you the opportunity to update your lists internally for other usages.

Q: How can I find out more information about your services?

A: Visit our website at to learn more about ways in which we can be of assistance to you.


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