Imagine this scenario. Tomorrow is little Johnny’s birthday. A couple of weeks ago, you ordered his gifts online from four different places. One of the gifts arrived in just a few days, impressively packaged, and in great shape. A second gift arrived two days ago but was improperly packaged and arrived damaged. The third gift arrived today, but when you opened the box, you didn’t find the item you ordered but something entirely different and not age-appropriate. The fourth gift? Well . . . online tracking shows that it is still in transit but it is somehow being sent to an address five states away.
Imagine Johnny’s disappointment when he has only one present to open. Which of these four companies will you order from again?
Don’t overlook the importance of accuracy when you look at fulfillment. Accuracy doesn’t just mean that your customers receive the items they order, but that they receive them on time and in good shape. By using a fulfillment company which prides itself on accuracy, you will have happy customers, and happy customers make for repeat customers.
Also, cost savings are substantial when products ship correctly the first time. If the wrong item is picked during the order fulfillment process, someone needs to pay for the time to re-pick, re-package, and re-ship the order. And, too, products damaged during shipping due to improper packaging are expensive to replace and shipping companies are not always willing to accept their portion of the responsibility for careful handling of packages, or packages not delivered on time.
Here at Mediascope, we like to say that we’re not just picking orders and shipping them out, but that we are creating smiles. Customers are happy when they receive the right products, in good shape, and on time. For you, a happy customer means your company deepens relationships, sells more products, and benefits from a better bottom line. That should make you smile, too. And with Mediascope’s 99.996 accuracy rate, we think we are creating a lot of smiles.
While the first goal of any business is to make a product or provide a service in a way that maximizes profits, many companies also have a keen sense of corporate social responsibility. They believe in providing a positive contribution to the quality of life in the community where they do business and where their employees live.
The community in which we live greatly affects the quality of our everyday lives. A vibrant and attractive community which attracts and holds people is in everyone’s best interest. An active volunteer sector is essential to a healthy community. Since the well-being of business is linked to the health of communities, the corporate sector also has a stake in ensuring our communities are well served.
The benefits of corporate volunteerism are many: not only does volunteering provide employees with a way to make new professional or business contacts, it also allows them to:
- increase their understanding of community needs and issues.
- develop teamwork and leadership abilities.
- balance their work and personal life by getting involved in something they care about.
- find personal satisfaction and increased sense of self-worth.
- learn new skills, broaden their experience, and develop their careers.
- improve their mental and physical health.
Mediascope participates in a variety of volunteer opportunities. We provide a team of two people one day a week to help deliver lunches through a Home Delivered Meals program. We also participate in a program called Feed My Starving Children, where a team of co-workers help package a special blend of foods sent overseas. We have also helped build Habitat for Humanity homes and have participated in a community beautification program.
What types of volunteer opportunities does your company provide? Please feel free to go to our Facebook page at http://www.facebook.com/pages/Mediascope-Inc/254554194575912 and let us know.
Remember all the things Mom used to say? “Be careful what you wish for.” “If you can’t say something nice, don’t say anything at all.” “You catch more flies with honey than vinegar.” Although at that time she was undoubtedly coaching us through our growing-up years, Mom’s words apply equally well to business.
In business, everyone — from production workers to executives — wants to be heard and to feel that their opinion matters. Too often, however, communication that is less than positive prevents people from being taken seriously. Here are a few tips on communicating in effective and positive ways in order to help make sure your voice is heard:
- Say positive things as often or more often than negative things. Surely, there are good things to talk about!
- Make sure you mean what you say. Don’t complain just to be able to say something.
- Be truthful and be careful to not exaggerate. People will take you more seriously.
- Offer a solution for every problem you bring forth. Nobody likes to have problems dumped upon them.
- Go to the source. If you have a problem with “Sally,” approach Sally. Don’t go to all of Sally’s co-workers.
- There is almost always a positive way to phrase something. Think about how you want to say it before you say it.
- Listen carefully to others. They, too, want to be heard.
- Don’t be a “yeah, but” person.
- Explore a person’s thoughts behind an idea rather than dismissing it. It was important enough to him or her to bring it up.
- Find out the facts before forming an opinion. Jumping to conclusions leads to wrong impressions and actions.
- Don’t gossip. Let others form their own opinions.
- If someone does you a favor, be appreciative.
Just following these few simple tips will help ensure that your input is well-received. Happy communicating!